Customer Service

Customer Service

Bard Electrophysiology Division
C. R. Bard, Inc.
55 Technology Drive
Lowell, MA 01851

Ordering Information
Orders may be placed by telephone, fax, mail or EDI:

Customer Service -
Phone: 800-824-8724
Fax: 877-281-1492

EDI (Electronic Data Interchange): ecommerce@crbard.com

Technical Support
Systems Hotline Support for US Customers:
800-872-3527
7:00AM - 9:00PM EST

Remit Payment To
Bard Electrophysiology Division
C. R. Bard, Inc.
P.O. Box 75767
Charlotte, NC 28275

Terms
Prices: Subject to change without prior notice; all applicable taxes will be charged. Payments: Net 30 days - Freight FOB Origin

Delivery
Unless otherwise specified, all orders are shipped via two-day delivery. Although Bard is not responsible for shipping damage to the product, Bard will extend assistance to settle claims with the carrier for product damaged in transit. All merchandise should be inspected upon arrival and any shipping damage reported to the carrier. Proof of deliveries can be obtained up to 90 days from date of shipment.

Scheduled Shipments
To help maximize the efficiency of your ordering process and inventory control, we offer scheduled shipments. The advantages include: regular delivery schedule - favorable pricing - one purchase order per year - price protection. Call Customer Service for information.

Limited Product Warranty Unless a product is covered by a separate warranty or a separate warranty is enclosed with the product, the following Limited Product Warranty will apply to the product:

The product is warranted to the original purchaser to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. If the product proves to be defective, purchaser may return same to Bard Electrophysiology for repair or replacement, at Bard Electrophysiology's option. The liability of Bard Electrophysiology under the limited warranty does not extend to any abuse or misuse of the product. The limited product warranty is in lieu of all other warranties, whether expressed or implied, including any warranty of merchantability or fitness for a particular purpose. Because the storage and use of any product are factors beyond the control of Bard Electrophysiology and may directly affect it and the results obtained from it, the liability and remedy stated in this limited warranty will be the sole liability of Bard Electrophysiology and remedy available to purchaser for a product, whether in contract, tort (including negligence) or otherwise, and Bard Electrophysiology will not be liable to purchaser for incidental and consequential damages arising from its use.

Warranty and Service Agreements
Warranty and Service Agreements are provided for Bard's EP Systems components.

Return Goods Policy
To obtain Return Authorizations for the return of unused, saleable merchandise, other than a performance claim, contact Customer Service at (800) 824-8724.

To expedite the return process, please have on hand the following information:

  • Purchase order number, Bard Electrophysiology invoice number and date of the invoice
  • Catalog number and quantity to be returned
  • Reason for return (e.g., duplicate order)

Returned products must be:

  • Standard catalog items received by Bard Electrophysiology within 90 days of invoice date
  • Received in an unused and saleable condition
  • Previously authorized by Bard Electrophysiology

Your customer account will be credited for acceptable returned products subject to a restocking fee of 30%, minimum of $10. Merchandise processed in error by Bard Electrophysiology will be credited 100 percent.

Complaints
Field Assurance will assist you with the product related complaints.
Contact Field Assurance at (800) 392-9201. Any product with a performance related problem may be returned to us. Please have on hand the following information to return product:

  • Purchase order number, Bard invoice and date
  • Catalog number and quantity to be returned
  • Manufacturing lot number and sterile lot number
  • Nature of problem
Please clean and package used devices carefully. We appreciate your assistance in preparing products for examination by rinsing away blood and bodily fluids and by disinfecting the product. When you request to return a product, we will assign you an authorization number and we will mail you the materials needed to return the product.

Disclaimer
All products and specifications set forth are based on information currently available. Bard reserves the right to discontinue any product, modify specifications, or change prices with or without prior notification.